Calculate your NPS score! totta - Three Wise
As guests in your organization have been, they have to tell a story. That may be an everyday story, totta but also a special story. totta An excellent service for example. Or a great opportunity that has been lying. The NPS allows you to calculate what kind of stories your guests the most.
NPS stands for Net Promoter totta Score. This is a score that compares how many of your guests actively promote your organization totta in relation to the guests that your organization actively debunk. You can easily calculate this score by asking your guests to the following question:
The answer consists of a digit from 0 to 10, where 0 is 'no one' and 10 for 'everyone'. Based on the answers, you can divide your guests into three categories: - the promoters, they give a 9 or 10 - the passive-satisfied, they give a 7 or 8 - the critics, they give a 6 or lower
Based on this, you can calculate the NPS score. Before you calculate the percentage of promoters and the percentage critics. Then pull the percent detractors from the percentage of promoters. totta You then arrive at a score between -100 and +100. This is not a percentage, but the absolute number.
A score of 3.17 seems low, but it is not. All scores above 0 are positive, there are indeed more people who promote totta your organization or product, then people who debunk. However, the score itself does not say why you score high or low. To do this, you'll be doing, for example, using open questions. Additional research The NPS is more of a starting point than an end in itself. totta
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As guests in your organization have been, they have to tell a story. That may be an everyday story, totta but also a special story. totta An excellent service for example. Or a great opportunity that has been lying. The NPS allows you to calculate what kind of stories your guests the most.
NPS stands for Net Promoter totta Score. This is a score that compares how many of your guests actively promote your organization totta in relation to the guests that your organization actively debunk. You can easily calculate this score by asking your guests to the following question:
The answer consists of a digit from 0 to 10, where 0 is 'no one' and 10 for 'everyone'. Based on the answers, you can divide your guests into three categories: - the promoters, they give a 9 or 10 - the passive-satisfied, they give a 7 or 8 - the critics, they give a 6 or lower
Based on this, you can calculate the NPS score. Before you calculate the percentage of promoters and the percentage critics. Then pull the percent detractors from the percentage of promoters. totta You then arrive at a score between -100 and +100. This is not a percentage, but the absolute number.
A score of 3.17 seems low, but it is not. All scores above 0 are positive, there are indeed more people who promote totta your organization or product, then people who debunk. However, the score itself does not say why you score high or low. To do this, you'll be doing, for example, using open questions. Additional research The NPS is more of a starting point than an end in itself. totta
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